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Help and Frequently Asked Questions
Click on a topic below to be taken to the relevant questions. Click on a question to expand out the answer.Help Topics
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Technical Issues
There are a few outstanding technical issues we are aware of. We address them below.Known Technical Issues
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If you are trying to enter a score but instead are taken back to the login page, then most likely your browser currently does not accept 'cookies.' This can often happen if you are running a firewall or have chosen higher security/privacy settings on your browser. Cookies are small bits of information that a server providers to the browser in order to maintain the 'session' or connection. Most browsers give you the ability to accept cookies in the Preferences menu (either overall, or for specific sites). Try enabling your browser to accept cookies. For internet explorer (IE), the cookies preferences can be found by choosing Internet Options from the Tools menu. When the Internet Options dialog box comes up, choose the Privacy Tab. Now you have a choice of enabling cookies for just the MyScorecard site or for all sites. To enable cookies for MyScorecard: Press the Edit button on the lower right hand part of the box, enter www.MyScorecard.com in the address box that appears, and press the Allow button. You should see 'Myscorecard.com' appear on the left. Then press the OK button until you have closed the open dialog boxes. To enable cookies for All sites: For the newer versions of IE, you should see a vertical slide bar. You can now lower your privacy setting to Medium, which will ask you to allow cookies next time MyScorecard loads (as well as for many other sites). Otherwise, you can press the Edit button on the lower right hand part of the box, enter www.MyScorecard.com in the address box that appears, and press the Allow button. If you allow cookies for MyScorecard.com, and does not fix the problem, please contact us for further assistance. |
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At MyScorecard we have worked hard to maximize email deliverability to our members. We would first ask that you check your spam folder to see if it is located there. Then we would ask that you add our automated email addresses administrator@myscorecard.com and emailer@myscorecard.com to your mail program whitelist (in some programs, like gmail, you can add us to your contact list. Please contact us if you need help with either methods). If adding us to your whitelist does not solve the problem, please contact us directly for further assistance. |
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This issue is related to your browser settings. Updating the setting should resolve the issue immediately. For Internet Explorer Go to the Tools menu, select Internet Options, and click on the Advanced tab. You will see a list of categorized checkboxes. Scroll down until the Printing category and check the box that says Print background colors and images. For Safari When you print, below the Page Orientation icons there is a dropdown. Select Safari from the dropdown. You will see two checkboxes. The top says Print Background. Make sure that is checked. For FireFox When you print, below the Page Number boxes there is a dropdown. Select Firefox from the dropdown. Next to Appearance: you will se a checkbox that says Print Background Images. Make sure you check that box. |
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Most likely you have not entered in all the required information for the fairways statistic. When you enter your fairways hit, you will notice that there are two boxes to be filled, separated by a "/" symbol. In the box to the left of the "/", enter in the number of fairways you hit. In the box to the right of the "/", enter the number attempted (the total number of par 4s and 5s). It used to be that we only had room for "number hit" and the system just assumed that the number attempted was 14, but this gave a slightly inaccurate statistic since some courses have fewer than 14, or more than 14, par 4s and 5s. Now you can account for that by entering in the number attempted. If you would like to update your statistics, you can do so by clicking on the edit scores link just below your scorecard. Once you make the update so that there is a denominator for all of your fairways, the overall percentage hit will appear at the bottom of your Scorecard. |